Shipping policy
At Epilogue, we take care in preparing every order so your fragrance arrives safely and beautifully. This Shipping Policy outlines our delivery process, estimated timelines, shipping fees, and what to expect once your order has been placed.
Order Processing
All orders are carefully packed and prepared for dispatch. Orders are typically processed within 3–5 business days after payment has been confirmed.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where applicable.
Please note that orders placed during promotional periods, product launches, or peak seasons may require additional processing time.
Delivery
We currently offer delivery to Singapore and the United States (US).
Estimated delivery times are:
- Singapore: 3–5 business days
- United States: 8–16 business days
Delivery times are estimates and may vary depending on the destination, courier delays, customs clearance, weather, or other circumstances beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery destination and order details.
For orders to the United States, we have partnered with DHL Express to provide reliable and expedited international delivery from Singapore.
US pricing reflects the additional costs associated with international fulfillment, including packaging, handling, and the specialised requirements for transporting fine fragrances as dangerous goods.
A flat US$50 delivery fee applies to all US orders.
From time to time, Epilogue may offer complimentary shipping promotions. Any applicable promotions will be clearly stated on our website or at checkout.
International Orders
Customers placing orders for delivery outside Singapore are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
As fragrance products may be subject to specific shipping and import regulations, delivery availability may vary by destination.
Incorrect or Incomplete Address
Please ensure that your delivery details are accurate before completing your order. Epilogue is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at hello@epilogue.sg. While we will do our best to assist, we cannot guarantee that changes can be made after an order has been processed.
Damaged or Missing Orders
We carefully inspect and package every order before it leaves our facility. If your parcel arrives damaged or your order appears to be missing, please contact us at hello@epilogue.sg within 7 days of delivery.
Please include your order number and photographs of the packaging and affected items, where applicable. We will review the matter and assist you as best we can.
Questions About Your Order
If you have any questions regarding your delivery, please contact us at hello@epilogue.sg with your order number, and our team will be happy to assist.
Epilogue reserves the right to update this Shipping Policy from time to time. Any changes will be reflected on this page.